MoeGo Privacy Policy

Last Updated November 15th, 2023

1. Overview

We at Moement, Inc. ("MoeGo," "we," "us," or "our") have created this privacy policy ("Privacy Policy") because we take your privacy seriously and we appreciate that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of MoeGo in connection with our online services, including the MoeGo mobile app ("App"), services available on https://www.moego.pet/ (the "Site"), and any other MoeGo products and services offered through any other websites and mobile applications that direct you to this Privacy Policy (collectively, including the Site and the App, the "Service" or "Services").

This Privacy Policy describes the types of personal information we collect, how we use it, how and when it may be shared, and the rights and choices you have with respect to your information. It also explains how we communicate with you and how you can make requests or submit inquires to us about your information. Our goal is to help you understand all of this, as part of our commitment to maintaining your trust. By accessing, visiting, or using our Service, you acknowledge to the collection, use and disclosure of your personal information in accordance with this Privacy Policy and you agree to our Terms of Service. If you are not comfortable with any part of our Privacy Policy or Terms of Use, please discontinue use of the Service or engaging with MoeGo immediately.

We may make changes to this Privacy Policy from time to time. Please review the “Last Updated” legend at the top of this page to determine when this Privacy Policy was last updated. Any changes to this Privacy Policy will become effective on the “Last Updated” date indicated above. If we make material changes to the Privacy Policy, then we will notify users by posting a notice on our website and/or via email prior to such use or by other means as required by law.

This Privacy Policy does not apply to the personal information we collect from employees, contractors, job applicants, owners, directors, or officers of MoeGo. Please see our HR Privacy Policy for details.

2. Information We Collect About You and How We Collect It

As you use our Service, MoeGo collects certain information about you and your use of the Service. This information falls into two primary categories: (1) information you voluntarily provide us, and (2) information we collect from you automatically. The definition of personal information (used interchangeably with “personal data”) depends on the applicable law based on your physical location. Only the definition that applies to your physical location will apply to you under this Policy. The personal information that we collect depends on your interactions with us, and the choices you make.

3. How We Use Your Personal Information

We use your information for business and commercial purposes, including in the following ways:

4. How We Disclose Your Personal Information

We may disclose your personal information as needed to fulfill the purposes described in this Privacy Policy and as permitted by applicable law. We may share your personal information in the following circumstances:

5. Your Choices and Privacy Rights

You have the choice to access, correct, update, suppress, or delete personal information that has been previously provided to us through our Services. In order to do so, you may contact us by logging into your account and making the appropriate changes or by emailing us at privacy@moego.pet.

In your request, please make clear what personal information you would like to have changed or removed from our database. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you initiated prior to requesting such change or deletion (e.g., when you make a purchase, you may not be able to change or delete the personal information provided until after the completion of such purchase).

Additional Privacy Rights

Depending on applicable law where you reside or are located, you may be able to assert additional privacy rights identified below with respect to your personal information. If any of the rights provided to you under the law that governs your personal information, we have absolute discretion inf providing you with those rights. Please refer to the “What Rights Apply” section to determine the rights you have in the jurisdiction you reside.

Please note, your rights in relation to your personal information are not absolute. Depending upon the applicable law, access to your rights under the applicable law may be denied: (i) when denial of the request is required or authorized by law; (ii) when granting the request would have a negative impact on another’s privacy; (iii) to protect our rights and properties; (iv) where the request if frivolous or vexatious, or for other reasons.

What Rights Apply

To determine which rights you have, please refer to the table below that references the rights as described above. U.S. States not listed either do not have a law providing such rights, or it does not apply to our operations.

Jurisdiction Applicable Rights
European Economic Area, United Kingdom and Switzerland (for individuals located in these jurisdictions when their personal information is collected) (a) Right to Know/Access; (b) Right to Correct/Rectification; (c) Right to Delete/Erasure; (d) Right to Portability; (f) Right to Object to Automated Decision-making; (g) Right Not to Provide Consent or to Withdraw Consent; (h) Right to Restriction; and (i) Right to Object to Processing
California Residents. (a) Right to Know/Access, (b) Right to Correct/Rectification, (c) Right to Delete/Erasure, (d) Right to Portability, (e) Right Against Discrimination, and (f) Right to Object to Automated Decision-making or Profiling (Upon issuance of regulations by the California Privacy Protection Agency.)
Virginia & Colorado & Connecticut Residents (a) Right to Know/Access, (b) Right to Correct/Rectification, (c) Right to Delete/Erasure, (d) Right to Portability, (e) Right Against Discrimination (f) Right to Object to Automated Decision making or Profiling, and (g) Right to Appeal.

Submitting a Request to Exercise Your Privacy Rights

To assert your applicable privacy rights, please contact us by using the information provided in the “Contact Us” section below. Please note that to protect your privacy and security, we must be able to verify your identity before we can process your request to exercise any of the privacy rights that you may be entitled to under the applicable law. We may ask you to provide information such as your name, contact information, and any additional relevant information based on your relationship with us. Residents of California, Colorado, and Connecticut may designate an authorized agent to submit a request on your behalf to access or delete your personal information. To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

Your Opt-out Rights

If you reside in California, Colorado, Connecticut, or Virginia, you may have the right to opt-out of sale and/or sharing your personal information for targeted advertising purposes. Currently, we do not sell your personal information or share your personal information with third parties for cross-contextual behavioral or targeted advertising purposes.

6. Tracking Technologies and Advertising

We and third parties on our behalf may employ various tracking technologies, such as cookies, web beacons, analytics software and other similar technologies (collectively, "Tracking Technologies" to collect additional personal information automatically as you interact with the Service, that help us to personalize your experience with our Service, and help us better manage content on our Service by informing us what content is effective.

Cookies

When you visit our Site or otherwise interact with the Service, we (or third-party data or ad networks we work with) may send one or more "cookies" to your computer or other devices. Cookies are alphanumeric identifiers stored on your computer through your web browser and are used by most websites to help personalize your web experience. Some cookies may facilitate additional site features for enhanced performance and functionality such as remembering preferences, allowing social interactions, analyzing usage for site optimization, providing custom content, allowing third parties to provide social sharing tools, and serving images or videos from third-party websites. Some features on the Site will not function if you do not allow cookies. We may link the information we store in cookies to any personal information you submit while on our Site. We may use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies enable us to track and target the interest of our users to enhance the experience on our Site.

If you do not want MoeGo to deploy cookies in your browser, you can opt out by setting your browser to reject cookies or to notify you when a website tries to set a cookie in your browser software. If you choose to reject cookies, you may still use our Site, but some features on the Site will not function properly.

The following types of cookies are used on our Site:

Managing Cookies

You have the right to decide whether to accept cookies on our Sites. If you do not want us to deploy cookies in your browser, you may exercise your by modifying your web browser setting to either refuse some or all cookies or notify you and ask for your permission when a website tries to set a cookie. If you want to learn the correct way to modify your browser settings, please use the “Help,” “Tools” or “Edit” menu in your browser or review the instructions provided by the following browsers: Internet Explorer, Google Chrome, Mozilla Firefox, Safari Desktop, Safari Mobile; and Android browser. If you block or delete technical and/or function cookies used by our Sites, the Sites may become impossible to browse, certain services or functions of the Sites may become unavailable or other malfunctions may occur. In this case, you may have to modify or manually enter some information or preferences every time you visit the Sites.

Analytics

We use Google Analytics, which uses cookies and other, similar technologies to collect and analyze information about use of the Service and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics, available at: https://tools.google.com/dlpage/gaoptout.

Interest-Based Advertising

We and our third-party service providers may use interest advertising technologies when you interact with our Site or App.

Our Service may contain links to third-party websites. We have no control over the privacy practices or the content of these websites or any third-party offering, site or other products and services used in connection with our Service. The inclusion of a link does not imply endorsement of the linked site or service by us or by our affiliates.

As such, we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

8. Data Retention

We will retain your personal information for as long as needed to provide the applicable Service you use, unless a longer retention period is required or permitted by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our rights. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

9. Security of Your Information

The security of personal information is a high priority at MoeGo. We maintain our Service and all associated data with technical, administrative and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification and improper disclosure. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. We cannot guarantee the security of our databases or the databases of the third parties with which we may share such information, nor can we guarantee that the information you supply will not be intercepted while being transmitted over the Internet. In particular, e-mail sent to us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail (and please do not send us sensitive information, such as payment card information or government issued IDs). You are responsible for protecting your password(s) and maintaining the security of your browsers and devices. If you have any questions about the security of your interaction with us (if, for example, you feel that the security of any account you might have with us has been compromised), you can contact us the contact information provided in the “Contact Us” section.

10. International Transfer of Personal Information

Our Service is operated in the United States and potentially elsewhere. Please be aware that your information, including your personal information, may be transferred to, processed, maintained, and used on computers, servers, and systems located where the privacy laws may not be as protective as those in your jurisdiction. We will take appropriate contractual or other steps to protect the relevant personal information in accordance with applicable laws.

11. Children’s Privacy

The Service is not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from these individuals. If we determine that a user is under eighteen (18) years of age and has submitted information by way of our website, we will immediately delete such information. No one under age 18 is allowed to use the Service or provide any personal information to or on MoeGo. We have designed this policy in order to comply with the Children's Online Privacy Protection Act ("COPPA"). We are not responsible for the practices employed by websites or applications linked to or from the Service, nor the information or content contained therein.

12. Additional Disclosures to California Residents

If you are a California resident, this section applies to you in addition to the rest of this Privacy Policy. The California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA) requires us to disclose the following additional information related to our privacy practices.

Categories of Personal Information Collected

In the preceding 12 months, depending how you interact with our Service, we may have collected the following categories of personal information (as defined under Cal. Civ. Code §1798.140(v)(1)):

We collect your personal information for the purposes described in the “How we Use Your Personal Information” section above.

The categories of third parties with whom we may disclose your personal information are listed under the “How we Disclose Your Personal Information” above.

Your Right to Limit Use of Sensitive Information

If you are a California resident, to the extent your sensitive personal information (as that term is defined under the CCPA) is used to infer characteristics about you, you have the right to direct us to stop such processing of your sensitive personal information for such purposes. We do not process any sensitive personal information to infer characteristics about you without your consent.

Shine the Light

In addition to the CCPA, California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California residents asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if a California customer has exercised an option to opt out of such information sharing. We have such a policy. If you want to opt out of any such sharing of your information, please contact us using the information below.

Do Not Track

Your browser may allow you to adjust your browser settings so that “do not track” requests are sent to the websites that you visit. However, since uniform standards for “DNT” signals have not been adopted, we do not disable tracking technology that may be active on the Sites in response to any “do not track” requests that we receive from your browser.

13. Additional Disclosures for Data Subjects in the EEA and the U.K.

This section of our Privacy Policy applies to the users using or accessing our Services while located in the European Economic Area and the United Kingdom (collectively, the “European Countries”), at the time of data collection. Pursuant to the European Union’s General Data Protection Regulation, and the UK General Data Protection Regulation (collectively, the “GDPR”), for the sake of clarity, references to personal information in this Policy concern personal data in the sense of the GDPR.

We may ask you to identify which country you are located in when you use or access some of the Services, or we may rely on your IP address to identify which country you are located in. If any terms in this section conflict with other terms contained in this Policy, the terms in this section shall apply to individuals in European Countries.

The Controller for the processing described in this Privacy Policy is: Moement Inc. 22110 Artesia blvd #177, Redondo Beach, CA, 90278.

Legal Bases for Processing Your Personal Information

The legal bases under the GDPR for our processing of personal data of individuals, which are located in European Countries at the time of collection, for each of the processing activities described above in Sections 3 and 4 is identified in the chart below.

Processing Activity Legal Bases for Processing
Section 3(b) To Maintain Legal and Regulatory Compliance
Section 3(d) To Detect and Prevent Fraud and Security Risks
Section 4(b) As Required by Law
Based on our legal obligations. Article 6(1) lit.(c) GDPR.
Section 3(a) To Provide You Services
Section 3(e) To Provide Customer Support
Section 3(f) To Provide You Services-Related Communications
Section 3(c) To Enforce Compliance with Our Terms, Agreements and Policies
Section 4(a) Within Our Corporate Organization
Section 4(c) With Our Service Providers
Section 4(d) With Marketing Partners
Based on our contract with you or to take steps at your request prior to entering a contract. Article 6(1) lit.(b) GDPR.
Section 3(h) To Research and Develop Our Services
Section 3(i) To Personalize Your Experience
Section 3(j) To Facilitate Corporate Acquisitions, Mergers and Transactions
Section 4(e) During Business Transactions or Other Asset Transfers
Based on our legitimate interest to operate our business and not overridden by your data protection interests or fundamental rights and freedom. Article 6(1) lit.(f) GDPR.
Section 3(g) To Provide Marketing Communication
Section 3(k) With Your Consent
Section 4(f) With Your Consent
Based on your consent. Article 6(1) lit.(a) GDPR.

Right to Lodge a Complaint to Your Local Data Protection Authority

If you reside in the European Countries, you may have the right to lodge a complaint with your national data protection authority or equivalent regulatory body. You can find details of EEA Supervisory Authorities here: https://edpb.europa.eu/about-edpb/board/members_en. The Supervisory Authority in the UK is the Information Commissioner’s Office (ICO).

International Transfer of Your Personal Information

We rely primarily on the European Commission’s Standard Contractual Clauses to facilitate the international and onward transfer of personal information collected in the European Economic Area (“EEA”), the United Kingdom and Switzerland (collectively “European Personal Information”), to the extent the businesses receiving he European Personal Information are located in a country that the European Countries consider to not provide an adequate level of data protection. We may also rely on an adequacy decision of the relevant regulatory body confirming an adequate level of data protection in the jurisdiction of the party receiving the information, or derogations in specific situations

14. Contact Us

If you have any questions regarding this Privacy Policy you can contact us via email at privacy@moego.pet, or at: 12130 Millennium Dr, Unit 02-184, Los Angeles, CA 90094.