#New Feature
With MoeGo Pay, you can now review disputes, submit their own evidence, and check the result directly in MoeGo on desktop. This gives them a way to explain the service, share client conversations, and provide supporting records.
Use case:
A client disputes a card charge. The business opens the dispute from Transaction activity, reviews the reason, receipt, and deadline, then submits evidence, such as a description of the service and client conversations, before the deadline. They return later to check the result.
👉 How to access
- Go to Payment → Card processing → Transaction activity → Dispute → View details
- Review the reason, receipt, deadline, and available actions
- For a formal dispute awaiting a response, accept the claim or respond with evidence
- For a request for information, respond with evidence
- Return to check the outcome
⚠️ Note
- Self-service submission is Web only. Disputes can be viewed in the mobile app, but a response must be submitted on Web
- Businesses must submit before the deadline and check the outcome manually. MoeGo doesn’t send notifications when an outcome changes
- The bank decides the outcome. Self-service does not guarantee a win or a faster review.
👉 Visit our help center to learn more.
Platform Availability
Before You Start