The Update History feature allows you to view the activity log for an appointment. It helps you track changes and see when actions were performed.
With Update History, you can view:
When the appointment was created
When the appointment was updated
Status changes (such as rescheduled or canceled)
Messages sent to customers
Changes to pet or service details
Actions performed by staff, system, or customer
This feature helps you review the full history of an appointment and understand what updates have been made.
💡 Note: Update History is currently available only on the desktop version.
Access Update History
To view an appointment’s update history:
Go to Calendar and click an appointment card
(You can also open the appointment from the client profile.)The appointment drawer will open.
Click the Update History section.
You will see a list of activity records related to that appointment.
What Information Appears in Update History
The Update History log may include actions such as:
Appointment created
Appointment rescheduled
Appointment canceled
Pet or service updates
Appointment Status changes
Automatic messages sent to customers (such as appointment confirmation or review reminders)
Each record shows:
Action performed
Time of the action
Operator (who performed the action)
The time displayed follows your device’s timezone.
Operator Types
The operator shown in Update History depends on who performed the action.
Staff member
If a staff member makes the change, their name will appear as the operator.
Online booking
If the appointment is created through Online Booking, the operator will display:
Client Name (Online Booking)
System
If an action is performed automatically (such as sending an automated message), the operator will appear as: System
Customer
If a client responds to an SMS confirmation message:
Reply Y to confirm
Reply N to cancel
The operator will appear as: Customer
Reschedule Records
If an appointment is rescheduled, the Update History will display:
The original appointment date and time
The new appointment date and time
This allows you to easily track scheduling changes.
Frequently Asked Questions
Can I see exactly what details were changed (such as service or price)?
Currently, the system shows that the appointment was updated, but it does not display the specific changes.
If you need detailed log information, you can contact the MoeGo support team. Please provide:
Appointment date and time
Client name
I made a change but do not see it in Update History. Why?
The Update History log may take a few seconds to update.
If you do not see the change immediately, wait a moment and refresh the page to check again.