Introducing a new webinar series for pet professionals ready to become stronger, more confident business leaders.
SESSION 3
How to Build a 5-Star Customer Experience
Great customer experience goes beyond great service—it’s every interaction a pet parent has with your business.
Join Lisa Menze of Internet Staffing Solutions and Lara Latshaw, owner of Gordon’s Grooming, to learn how stronger systems, technology, and the right support can reduce owner overwhelm while creating an experience that builds trust, loyalty, and repeat business.
Wednesday, October 14, 2026
5:00 pm PST | 8:00 pm EST
1 hour
RSVP now
Speaker
Lisa Menze
Business Growth Advisor of Internet Staffing Solutions
Lara Latshaw
Owner of Gordon's Grooming LLC
What We'll Cover
Create a customer experience that goes beyond great pet care
Walk away with ideas for creating an experience that drives retention, referrals, and long-term relationships.
Create a customer experience that goes beyond great pet care
Find and fix the friction in your customer journey
Identify where administrative bottlenecks, missed calls, staffing challenges, and owner overwhelm can negatively affect the client experience.
Find and fix the friction in your customer journey
Deliver better service without adding more to your plate
Explore how the right combination of people, systems, and technology can take repetitive work off your plate while keeping service personal.
Deliver better service without adding more to your plate
Complete the Playbook. Earn your certificate.
Show off your progress toward becoming a stronger, more confident business leader!
Attend 5 out of the 7 sessions and pass the quiz to earn your MoeGo Pet Business Leadership Certificate.
Attend all 7 sessions and pass the quiz to earn your certificate, plus exclusive MoeGo swag.
Missed Webinar #2?
Watch the full recap of our previous webinar with Abby Rose, General Manager of Jess Rona Grooming Salon, and Ellie Oehmke, Marketing Director of Colby's Dogcare & Sap, on MoeGo's Youtube Channel!
Make sure to like, comment, and subscribe for future webinar recaps, case study videos, and pet business tips.
