Fewer Clicks, More Clarity with Waitlists Management, Auto-Applied Packages, and More

Running a pet care business is nonstop—which is why every click, every second, and every detail counts. This week’s updates are all about boosting efficiency and visibility. Here’s how we’re helping you save time while staying fully in the know.

Waitlist Management

Introducing Waitlist for Boarding & Daycare! Now, clients can opt into a waitlist when spots are full, and your team can seamlessly convert entries into bookings when availability opens.

Key Features:

• Auto-Notifications: Staff get alerts when cancellations free up slots.
• Priority Matching: Offer filterable recommendations for waitlisted customers based on availability and priority.
• Instant Insights: View customer/pet details (vaccines, payment info) directly in the waitlist.
• Flexible Additions: Create waitlist entries for phone/email inquiries in seconds.

Auto-Apply Packages at Check-Out

Package Auto-Apply is now live for all boarding and daycare businesses! When a client checks out, the system automatically detects and applies eligible packages, saving you clicks and reducing mistakes.

👉 How it works:

• A client checks out for an appointment.
• If they have an active package, it’s auto-applied.
• Done! No manual searches or dropdowns.

See Spay/Neuter Status on the Homepage

Now, view fixed pet information, such as spay/neuter status, directly on the Homepage!

👉 How it works:

• Navigate to the Homepage.
• Check the “Spayed” label next to pet names.
• No clicks needed—vital details are visible at a glance.

Custom Room/Area-Based Capacity for Your Lodging Type

You can now custom how capacity is calculated based on your physical layout:

• Room/Kennel-Based: Capacity = Number of rooms
• Area-Based: Capacity = Total pets in shared spaces.

For the existing lodging setting, we will automatically update based on the following logic:

• ≤5 max pets → Room-based.
• >5 max pets → Area-based.

👉 You can manually update this setting by navigating by navigating to Settings > Lodgings > Lodging Type to tweak as needed.

Instant Add-On Visibility on the Homepage

Now, add-ons are displayed directly on the Homepage alongside appointments.

👉 How it works:

• Go to your Homepage.
• Add-ons (e.g., “1:1 Playtime” or “Paw Balm Treatment”) appear next to the service name.