Per-Pet Start Times for Multi-Pet Appointments

#Enhancement

When a multi-pet grooming appointment has pets starting at different times, the Client Portal now displays each pet's own "Starts at" time on the homepage Upcoming Priority Card and the Upcoming Appointment details page.

Previously, the reminder showed a single start time for all pets on the appointment, which could cause pets to arrive hours early and create unplanned kennel pressure on busy days.

Use case:
A multi-pet grooming appointment has one pet starting at 12:30 and another at 2:30. Instead of both pets' reminders showing 12:30, the Client Portal now shows each pet's correct individual start time, so the pet parent drops off each pet at the right time.

Note: If every pet has the same start time, or only one pet has a valid time, the display stays as-is.

bd_per_pet_start_times_for_multi_pet_appointments-1

Platform Availability

Web version
Mobile version
Availability
comptab-yes-icon
comptab-no-icon
How to access
Automatic. It appears on Client Portal homepage and Upcoming Appointment details
N/A


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