Every business manages boarding and daycare differently.
That’s why MoeGo offers flexible online booking availability settings, allowing your booking experience to match your business rhythm—without extra manual work.

💡 Note: Online booking availability can only be configured on the desktop version.

Access Online Booking Time Availability (Boarding & Daycare)

Go to:
Online Booking → Settings → Availability

Select Boarding or Daycare to manage availability for each service.

⚠️ Important:
Any time you make changes on this page, click Update availability settings to save your updates.

Under the Time section, you can control:

Arrival and pickup time selection
How soon clients can book
How far in advance clients can book

Arrival / Pickup Time

Limit by business hours and service duration

Arrival and pickup times are displayed based on:

Business hours set under
Settings → Business → Business Hours & Closed Dates (Including closed date, holiday, business hours)
Selected service type (Boarding or Daycare)
Selected service date range
Business start and end hours

⚠️ Note:
Business Closed Dates do not block boarding or daycare availability display in online booking.

Daycare-specific behavior

For daycare services:

Pickup time is calculated as:
Arrival time + Max stay duration (from daycare service settings)
Pickup time will never exceed business end hours
(start time → start time + max duration)

Customize by weekday

You can customize arrival and pickup time ranges for each weekday.

Options include:

Enable or disable specific weekdays
Set arrival and pickup to:
- The same time range, or
- Separate time ranges

Business-level closed dates still apply in Customize mode unless a date override is configured. Clients cannot schedule services that start or end on those dates.

🏪 Closed Dates Take Priority

Closed dates are the highest priority rule in Online Booking.When a date is marked as closed:

Customers cannot select it for arrival or pickup
Services cannot start or end on that date
However, ongoing boarding stays can continue through closed dates

This ensures your availability always reflects your actual business operations.

🧩 Understanding the Different Time Settings

To avoid confusion, Online Booking now clearly separates three types of time configurations:

Store Operation (Business Hours & Closed Dates)
Defines when your business is open or closed.
Arrival & Pickup Windows
Defines when customers can drop off or pick up pets.
Service Timeline (Length of Stay)
Defines how long a service lasts (e.g., boarding duration).

Each setting has a distinct role and works together under a clear priority system.

🧭 How Booking Availability Is Determined

When a customer selects dates, the system evaluates availability in the following order:

Closed Dates (highest priority)
Service Availability
Arrival & Pickup Windows
Date-specific Overrides

This hierarchy ensures consistent and predictable booking behavior.

⚠️ Required:
Each weekday must have both arrival and pickup times configured.
If not, you’ll see this alert:
“Some days are missing arrival or pickup availability, which may prevent customers from selecting those dates when booking.”

Override by date

You can override availability for specific dates by:

Customizing arrival and pickup windows for a specific date range, or
Marking selected dates as unavailable for arrival or pickup

Overrides apply whether you’re using:

Business hour limits, or
Custom weekday schedules

How soon can your client book

Options include:

Same Day
Next Day
2–5 days out

How far can your client book

Options include:

1, 2, 3, 6, or 9 months
1 year
Specific date

💡 When using Specific date, availability will not auto-renew.
You’ll receive a notification when it’s time to update.

Capacity

No capacity limitation

No lodging or kennel capacity limits
Clients can book as long as arrival and pickup times are available

Limit by lodging / area capacity

Capacity is calculated based on:

Scheduled appointments
Pending booking requests

Lodging capacity and service-eligible lodgings are managed under:

Settings → Lodgings
Settings → Services

Capacity options:

Up to 100% capacity
Up to 125% capacity
Up to 150% capacity

Example:
If a lodging has capacity for 3 pets and capacity is set to 100%, availability will stop showing once 3 pets are booked.
If another eligible lodging is still available, booking will remain open.

👉 Learn more: Capacity Settings

Allow waitlist sign-ups

When Allow waitlist sign-up is enabled:

Clients can submit a waitlist request when boarding or daycare dates are fully booked for eligible lodgings
Staff can manually manage confirmations
Staff can also create waitlist entries for phone or email requests

Multi-day Daycare limitation

If any day in a multi-day daycare request cannot meet capacity:

The Join Waitlist button will not appear
The service will show “Fully booked”
Clients must adjust dates or contact the business directly

Customer Experience Summary

Clients see real-time availability based on your rules
Waitlist is available when enabled and capacity is full for eligible lodging
Clear messaging prevents overbooking and confusion

Access Online Booking Availability (Evaluation)

Go to: Online Booking → Settings → Availability

Select Evaluation, to manage your Evaluation service availability.

Time Setting

Under the Time section, you can control:

Arrival time selection
How soon clients can book
How far in advance clients can book

Arrival Time

Any time within business hours

Evaluation appointments can be booked any time within your business hours.

Arrival times are limited based on:

Business hours configured under
Settings → Business → Business Hours

Customize by weekday

You can customize evaluation arrival times for each weekday.

Options include:

Enable or disable specific weekdays
Adjust the available arrival time range
Set how many pets can be accepted within each arrival time period

Override by date

You can override availability for specific dates by:

Customizing the arrival time range and maximum number of pets for a selected date range, or
Marking selected dates as unavailable for evaluation booking

Overrides apply across all arrival time options and take priority over general arrival time settings.