Before you take your first boarding or daycare reservation, you need to configure a few things in MoeGo.
This guide walks you through each step in the right order — so nothing is skipped, and everything connects properly.
Most setup steps must be completed on desktop. Each step links to the full article for that setting.
📝 Note: You don't need to complete every step on day one. Steps 1–2 are required before creating any appointment. The remaining steps can be configured as you're ready to use each feature.
Step 1 — Set up your services
Your services are the foundation of everything else — lodging, pricing rules, and online booking all reference them. Set these up first.
Set Up Evaluation Service — If your boarding or daycare services require a temperament test before a pet can be accepted, configure your evaluation service here first.
Set Up Boarding Services — Create your boarding service menu, set pricing per night or per day, define pet eligibility, and configure whether an evaluation is required.
Set Up Daycare Services — Create your daycare service menu, set pricing, define maximum stay duration, and configure pet eligibility.
Step 2 — Set up your lodging
Lodging must be configured before you can assign rooms to boarding appointments or use the Lodging View calendar.
Set Up Lodging — Define your lodging types (suites, kennels, shared areas), add individual room units, set space type and capacity per room, and configure checkout cut-off times.
📝 Note: Daycare appointments do not require lodging assignment. You only need this step for boarding services.
Step 3 — Set up pricing rules
Pricing rules control how fees are calculated on top of your base service price — including length-of-stay adjustments, peak period surcharges, late pick-up or early drop-off, and custom fees.
Pricing Rules Overview — Understand how the different rule types work before configuring them.
Set Up Custom Fees — Create fees that apply automatically or manually at checkout, such as late pick-up, cleaning, or handling fees.
Step 4 — Configure feeding & medication settings
If you track feeding and medication for pets during their stay, configure the dropdown options your staff will use on each appointment. This step is optional but recommended before your first boarding appointment.
Set Up Feeding & Medication Settings — Define feeding schedules, food types, food sources, medication schedules, and feedback labels.
Step 5 — Set up online booking for boarding & daycare
Once your services and lodging are configured, you can open online booking so clients can submit requests directly from your booking page.
Online Booking Availability Settings — Configure arrival and pickup time windows, how far in advance clients can book, capacity limits, and waitlist settings for boarding and daycare.
Online booking for boarding & daycare overview — Understand the full client-facing booking experience and how your settings shape each step.
Step 6 — Set up automated client messages
Configure automatic messages so clients receive appointment updates and reminders without any manual effort from your team.
Set Up Auto Messages for Boarding & Daycare — Create boarding and daycare-specific message templates for appointment confirmations, reminders, and updates.