The Mass Text feature allows you to send SMS messages to a selected group of customers at once. This is useful for announcements and reminders, such as:
Informing customers about price changes
Re-engaging inactive customers
Reminding clients who haven’t signed digital agreements
Notifying customers about expired vaccinations
Sending general business updates
Please note that Mass Text is not a group chat. Each message is delivered privately to individual customers.
💡 Note: The Mass Text feature is available on Growth and Ultimate plans only.
Send a Mass Text
🖥️ Desktop
Navigate to Message from the side menu.
Click Mass Text in the top-left corner.
Select Send via SMS.
Select Recipients
Choose the clients you want to send the message to.
You can:
Apply filters to select a group of clients, or
Manually select individual clients.
Filter Clients
Click All filters in the upper-right corner to customize recipient conditions.
Available filters include:
Client status
Client type
Client tags
Pet vaccination status
And more
For additional filtering options, please refer to the Smart Filter Guide.
💡 Note: The mobile app only supports filtering by client category and client tag.
Send the Message
After selecting recipients, click Next Step.
Enter your message in the text box.
Click Send.
SMS Credit Usage
SMS credits are calculated based on:
Number of recipients
Number of SMS segments required for the message length
Example:
If you send a message that uses 2 SMS segments to 17 clients, the total cost will be:
2 × 17 = 34 SMS credits
📱 App
Go to Message from the side menu.
Tap the orange “+” icon in the top-right corner.
Select Mass Text.
Tap Send Mass Text.
Select Recipients
Apply filters and select the clients you want to message.
⚠️ Note: The mobile app only supports filtering by:
Client category
Client tags
Tap Send to X recipients at the bottom of the screen.
Enter your message.
Tap Send.
Mass Text History
You can review previously sent mass texts and check their delivery status.
🖥️ Desktop
Go to Message Center.
Select Mass Text.
Click View History.
The overview page includes:
Message content
Delivery method (SMS)
Total recipients
Date sent
Batch ID
Click a specific record to view detailed delivery information, including:
Client name
Status (Success / Failed)
Date
⚠️ Please note that the system does not display the reason for failed deliveries.
Message Center Visibility
If you already have an open chat with a client in the Message Center, the mass text will appear in that conversation.
If there is no existing chat thread, the mass text will not appear in the Message Center. This prevents mass texts from overwhelming your inbox.
You can always check delivery results in the Mass Text History page.
📱 App
Go to Message.
Tap the orange “+” icon in the top-right corner.
Select Mass Text.
Tap Mass Message Record.
You will see a list of all mass texts you have sent.
Each record displays:
Date and time
Message content
Recipient list
Tap a record to view detailed information, including:
Client name
Phone number
Date sent
Delivery status (Success / Failed)
