MoeGo

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Send messages, set up reminders, manage calls, and stay compliant.

Communication

Understand what MoeGo's communication compliance feature is, why it exists, and what you need to do as a business owner.

Communication Compliance Overview

Learn what "Authorization Complete" and "Authorization Incomplete" mean, where to see it, and how it affects what marketing campaigns your clients receive.

Understanding Authorization Status

See exactly which MoeGo notifications count as service-related and which count as marketing campaigns, and why the distinction matters for client authorization.

How notifications are categorized: service-related vs. marketing

A guide to all the ways authorization can be collected from clients and leads — through online booking, intake forms, and individual opt-in invitations.

How to get client authorization

How to collect marketing SMS authorization from existing clients — individually, via mass text or email campaign, by recording existing consent, or through bulk authorization.

How to opt in existing clients (bulk and individual)

How to configure your business's default notification preferences, manage the marketing SMS consent alert, customize opt-in messages, and control SMS opt-out keyword settings.

Company-level compliance settings

How STOP and STOPM work, what each keyword does, and how to help clients avoid accidental opt-outs from service-related notifications.

SMS opt-out keywords: STOP and STOPM

How MoeGo collects and records client notification consent through intake forms and the online booking portal — and how pet parents can update their preferences anytime.

Compliance in online booking and intake forms

The three ways pet parents can opt out of emails or SMS — and what happens in MoeGo when they do.

How pet parents can unsubscribe

Answers to the most common questions about Communication Compliance — covering authorization, opt-outs, the transition period, and known limitations.

Communication Compliance FAQ

How client communication compliance works in MoeGo?

Communication Compliance

Message/Reminder

MoeGo SMS Message Best Practice

Message - Purchase SMS & Counting Messages

MoeGo Message Issues - Troubleshooting and Resolution

Communication - Auto Message vs. 2-way Message

How message is counted?

Message Support

Communication - Set Up Auto Messages, Reminders, and Replies

Communication - 3 Types of Appointment Reminders

Communication - Rebook Reminders

Communication - Additional Reminder

Messages Settings

Communication - Saved Reply

Communication - Mass Text

Communication - Share Upcoming Appointment

Communication - Manage Scheduled Auto Reminder

Message Option

Communication - Manage Message Center

Message Center

Calling

Fix common call quality issues in a few simple steps

Troubleshooting MoeGo Calling Issues

Your All-in-one Customer Engagement Solution

MoeGo Calling Overview

MoeGo Calling Setup

This guide walks you through how incoming and outgoing calls work in MoeGo, across both desktop and mobile.

Inbound/outbound Calling

Learn how to track, review, and manage your calling performance across desktop and mobile.

Review Calling Activity

Phone Call Forwarding

Call-forwarding

Create a custom design with text, images, and links

iOS App

System Status

Grooming

Android App

Boarding & Daycare

Download

System

MoeGo Community

Home

Blog

Find answers and get help from Intercom Support and Community Experts

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