Set up and configure your Calling feature in MoeGo to manage client calls efficiently and ensure a smooth communication experience!
Navigation
You can access Calling settings in two ways:
Go to Settings > Communication > Calling.
Alternatively, navigate to Message Center > Calling Settings.
Overview
MoeGo provides two flexible ways to manage incoming and outgoing calls:
MoeGo Calling
Use your assigned MoeGo number to manage calls directly inside the platform. This includes inbound/outbound calling, number masking, voicemail, call recording, and call summaries.
Call Forwarding
Forward calls to your business phone number or set up an auto-reply SMS to help manage customer expectations.
Learn more about Call-forwarding here .
Calling Configuration
MoeGo number: Each business is automatically assigned a MoeGo number upon signing up.
Call ring duration: Adjust the ringing time (in seconds) before calls are routed to voicemail or another destination.
Calling dispatching: Route incoming calls to specific devices based on your preferred setup:
All at once: All devices ring simultaneously.
Web call first: Mobile devices ring only if calls are not answered via desktop.
Mobile call first: Desktops ring only if calls are not answered on mobile devices.
Web only: Calls are received only on desktops.
Mobile only: Calls are received only on mobile devices.
Automatic recording: Enable call recording by default for later review and further reference. Recordings are accessible for 30 days before expiration.
Business hours: Calls outside business hours are automatically routed to voicemail.
Voicemail: A robot voice will read the voice message you input if the call is not answered in time.
Missed call auto reply: Automatically send an SMS follow-up for missed calls.
Message content: Customize the message content to suit your business needs.
Staff Permission
Control staff access to calling features by navigating to Settings > Staff > Role Permissions > Communication. Configure the following permissions:
Access call activity
Call clients from the web or mobile
Receive calls
Additionally, control staff access to the detailed phone number by going to Role Permissions > Clients & Pets
System Access
To fully utilize the Calling feature, ensure the following access is enabled on your devices:
Access Required | 💻 Safari | 💻 Chrome | 📱iOS | 📱Android |
Notification | ||||
Microphone |
