MoeGo automatically schedules reminders to help keep clients informed and encourage repeat bookings. You can review and manage all upcoming reminders in the Auto Reminders section.
From this section, you can:
View scheduled reminders
Send reminders immediately
Dismiss reminders if needed
Navigate to related appointments or client profiles
Access Scheduled Auto Reminders
To check your scheduled reminders:
Navigate to Auto Reminders from the left side menu
Select the reminder type you want to review
Available reminder categories include:
Appointment Reminder
Rebook Reminder
Birthday Reminder
Repeat Expiry Reminder
If your business has multiple locations, you can click the location selector next to the reminder title to switch between locations.
Appointment Reminders
The Appointment Reminder section displays reminders scheduled for the next 7 days.
For each reminder, you can view:
Recipient Name
Appointment Date & Time
Status (Scheduled or Sent)
Delivery Method (SMS)
Reminder Type (1st / 2nd / General Reminder)
Scheduled Sending Time
Available Actions
You can manage each reminder using the available actions:
Send Now – Send the reminder immediately
Dismiss – Cancel the scheduled reminder
Go to Appointment – Open the appointment details
To access additional options, click the three-dot menu beside the reminder.
Rebook Reminders
The Rebook Reminder section shows clients who are expected to rebook based on their service frequency.
You will see clients who need to rebook within the next 30 days, including:
Client name
Expected service date
Last appointment date and time
Grooming frequency
Available Actions
Dismiss – Cancel the scheduled reminder
Lapsed Clients
You can also switch to the Lapsed Clients tab.
This section shows clients whose expected service date has already passed, but who have not yet booked a new appointment.
For each client, the system displays:
Overdue status (number of days past the expected service date)
Available Actions
Message – Send a message to the client
Mark as Inactive – Mark the client as inactive
Dismiss – Remove the client from the lapsed client list
Birthday Reminders
The Birthday Reminder section shows pets with birthdays occurring in the next 30 days.
You can review the upcoming birthday reminders and dismiss any message if you do not want it to be sent.
Repeat Expiry Reminders
The Repeat Expiry Reminder section helps identify recurring clients who are running low on scheduled appointments.
For example, a reminder may appear when a client has fewer than 5 upcoming appointments remaining.
Note:
This reminder only applies to clients with repeat series appointments.
Individually scheduled appointments or services repeated by days are not included.
Available Actions
Edit – Adjust the threshold number of upcoming appointments
Book – Create a new appointment in the repeat series (opens Advanced Booking)
Dismiss – Remove the reminder
