The Additional Reminder section allows you to manage automated reminders that are not directly related to appointments.
These reminders help you stay connected with clients and encourage engagement with your services.
Currently, MoeGo supports three additional reminders:
Birthday Reminder
Rebook Reminder
Card on File Reminder
Navigate to Additional Reminder
🖥️ Desktop
To manage these reminders:
Go to Settings → Auto Message (Communication) → Additional Reminder
Here you can view and manage all three reminder types.
📱App
To manage these reminders on app:
Go to Settings → Additional reminder
Here you can view and manage all three reminder types.
Birthday Reminder
The Birthday Reminder allows you to send messages to celebrate a pet’s birthday.
You can choose to send the reminder:
On the pet’s birthday
1 day before the pet’s birthday
You can also customize the SMS or email template for the birthday message.
🖥️ Desktop
📱App
Tap Birthday Reminder to manage the reminder settings.
You can:
Turn the reminder on or off
Adjust Send by (when the reminder should be sent)
Set the Send at time
Tap Template to edit the message content for the birthday reminder.
View Upcoming Birthday Reminders (Desktop)
Click View list for next 30 days to see which pets have birthdays coming up.
From this list, you can also dismiss scheduled messages if needed.
Rebook Reminder
The Rebook Reminder automatically reminds clients to schedule their next appointment based on their grooming frequency.
This helps maintain regular appointments and encourages repeat bookings.
For detailed setup instructions, please refer to the Rebook Reminder guide.
Card on File Reminder
🖥️ Desktop
The Card on File Reminder is available if you have MoeGo Pay enabled.
This reminder is sent when:
A client receives a Card on File request link
But has not completed saving their card
Setup Card on File Reminder
Go to Card on File Reminder
Turn the reminder ON
Choose when the reminder should be sent
You can schedule the reminder to send 1–20 hours after the original request is sent.
Example:
If the reminder is set to 3 hours, the client will receive a reminder 3 hours after the card request, if they have not yet submitted their card information.
📱App
Tap Card on file Reminder to manage the reminder settings.
You can:
Turn the reminder on or off
Adjust When to send
Tap Template to edit the message content for the birthday reminder.
Frequently Asked Questions
How long is the Card on File request link valid?
The Card on File request link expires 24 hours after it is sent.
You can adjust the reminder timing to follow up with clients who have not yet completed the card submission.