If your business offers boarding or daycare services, your auto message setup has a few important differences from a grooming-only setup. See how auto messages work for boarding and daycare. 👈
For general setup steps — how to navigate to Auto Messages, toggle a message on, edit SMS and email templates, and add variables — see Communication - Set Up Auto Messages, Reminders, and Replies 👈
This article covers how to structure templates across multiple care types.
This section uses Appointment Booked as an example. The same steps apply to any message type under Appointment Updates.
Navigation
Go to Settings > Communication > Auto message > Appointment updates.
Click Appointment Booked.
Step 1: Enable auto messages
Toggle Status to On.
Set Client receive to SMS, Email, or both.
Configure your existing template. If a template already exists for Grooming, check which service types are listed under Applicable service types.
Step 2: Set up template
Add a Boarding template
Click + Add new template.
Select Boarding under Applicable service types.
Write your SMS template. Click inside the field to open the variable picker. Add
{appointmentNights}to include the stay duration.Write your Email template. Add a subject line in the Title field and write the message body below.
Click Save.
Add a Daycare template (if needed)
Daycare does not have a unique duration variable. You have two options:
Share a template with Grooming: Add Daycare to the same template as Grooming under Applicable service types. Both care types will receive the same message.
Create a separate Daycare template: Click + Add new template, select Daycare only, and write a daycare-specific message.
Choose based on whether your daycare and grooming clients need different messaging.
