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Service-level supply policies let you adjust how many pets you accept when your operating needs change. See the service-level supply policy overview for how these limits relate to lodging and facility capacity.

Use this guide to choose a limit, review migrated settings, and set rules for specific dates or recurring weekdays. All dates and pet counts in the examples are illustrative.

How It Works

An active rule applies to selected services at one location on matching dates. Boarding limits apply per service night; daycare limits apply per service day. The date range defines when the rule applies, not a single total allowance for that whole period.

Saved active policies affect subsequent intake. Existing appointments and lodging assignments remain in place, even if their counts exceed the new limit.

Prerequisites

You know which location, services, dates, and pet limit you want to use.
Your service and lodging relationships are configured correctly; they determine the default supply when no special policy applies.

Open Supply control and choose a limit

Go to Settings > Services > Boarding or Daycare in MoeGo Web.
Select Manage supply to open Supply control.
Choose the location. Open an existing rule or select Add rule.
Select all or specific services for that care type, then choose All dates, Specific date(s) or Recurring dates.
Choose one Supply limit mode.

Supply limit	Use it when
Maximum pets	You want a fixed pet count, such as 20 Group Daycare pets per day. Set it to 0 to stop normal new intake for the selected services and dates.
% of capacity	You want a limit based on the total capacity of lodgings the selected services can use. Choose 100%, 125% or 150%.
No limit	You do not want a service supply limit for that scope. The facility-wide pet limit still applies; this option does not turn off every booking check.

For example, 40 places of eligible lodging capacity × 125% gives a threshold of 50. This does not add physical spaces or remove the facility-wide limit.

Rules apply to boarding and daycare services, not add-ons. Configure each location separately; Enterprise Hub pushdown is not supported.

Set a limit for specific dates

Example: During a holiday period, limit Standard Boarding at one location to 20 pets per applicable night.

Open Supply control: Go to Settings > Services > Boarding > Manage supply.
Select the location: Choose the location where the holiday limit should apply.
Click Add rule: Open the rule form for the relevant care type.
Enter a Rule name: Use a name such as “Holiday boarding limit” so your team can recognize its purpose.
Select Applicable service: Choose Standard Boarding for this example.
Select Active: This makes the saved rule applicable to matching dates.
Select Specific date(s): Choose a rule that applies during a defined date period.
Enter Applicable date(s): Choose your holiday start and end dates.
Choose Maximum pets: Under Supply limit, select Maximum pets and enter 20.
Click Save: Save the rule for subsequent intake decisions.

Repeat a holiday period each year

Select Apply every year when the same month/day period should repeat annually. Review the date range before saving.

Set a recurring weekend limit

Example: Your team wants to accept up to 20 Group Daycare pets on Saturdays and Sundays over the next two weekends.

Open Supply control: Go to Settings > Services > Daycare > Manage supply.
Select the location: Choose the location with the temporary staffing constraint.
Click Add rule: Open the Daycare rule form.
Enter a Rule name: Use a name such as “Temporary weekend daycare limit.”
Select Applicable service: Choose Group Daycare for this example.
Select Active: Make the saved rule apply to matching dates.
Select Recurring dates: Set a repeating weekday pattern.
Enter Start date: Use the beginning of the period you want to cover.
Enter End date: Use the end of that period.
Set Frequency: Choose every 1 week for this example.
Select On these days: Choose Saturday and Sunday.
Leave Apply every year unchecked: This example is a temporary period, not an annual rule.
Enter Maximum pets: Enter 20 for this example.
Click Save: Save the recurring rule.

The example applies separately to each matching Saturday and Sunday. It does not give you a combined allowance of 20 pets across both days. This rule does not change weekday limits or another location's rules.

Stop new intake for a date

To stop normal new intake for selected services on a date, use Maximum pets = 0. For example, a staff training day may require no new Daycare bookings while Boarding continues under its own rules.

Open Supply control for the location and care type.
Add a rule for the affected services. Choose Specific date(s) and enter the relevant date or date range.
Set Status to Active and Supply limit to Maximum pets. Enter 0.
Review the scope, then select Save.

Important: A zero-pet rule does not cancel existing bookings. Review them separately. Staff may be able to proceed past warnings, so make the operating restriction clear to your team.

Offer a service on one weekday only

For a Puppy Social offered only on Wednesdays, create two active rules for the same service and effective date range:

Rule	Recurring weekdays	Maximum pets
Wednesday Puppy Social	Wednesday	10
Puppy Social unavailable on other days	Sunday, Monday, Tuesday, Thursday, Friday and Saturday	0

Use Recurring dates with a frequency of every 1 week for both rules. A Wednesday-only rule by itself does not close the other six days.

Close the facility temporarily

Closing only for drop-offs and pickups? Use Business Closed Dates. Pets already staying can remain onsite.

Closing completely, with no pets onsite? Use all three controls for the closure period:

Set Business Closed Dates for the closure.
Set Maximum pets = 0 for all Boarding services and all Daycare services for those dates.
Remove staff availability/shifts for the period to cover staff-scheduled services.

Important: Review existing reservations, including Boarding stays that span the closure. Reschedule or cancel them separately; these settings do not cancel bookings automatically. Your team should not proceed past capacity warnings during the closure.

Review settings migrated from Online Booking

Existing boarding and daycare Online Booking capacity settings move into Supply control. The migrated rules apply to both staff bookings and customer Online Booking. Review them before recreating your previous settings.

Previous Online Booking capacity setting	Rule in Supply control
Percentage limit	One Capacity limit rule with the selected percentage.
No capacity limitation	One Capacity limit rule with No limit selected.
Active capacity override	One Date-specific capacity limit rule for each active override.
Inactive capacity override	Not migrated; no rule is created.

Each migrated rule covers all Boarding services or all Daycare services, matching the original care type.

Example: a boarding business with a 125% setting, two active capacity overrides and one inactive override receives one Capacity limit rule and two Date-specific capacity limit rules. The inactive override creates no rule.

The Online Booking Capacity section links to Supply control. Allow waitlist sign-ups, booking windows and drop-off/pick-up hours stay in Online Booking. A missing migrated rule should be reviewed with MoeGo Support before you create a replacement.

Review the effect of a saved policy

Review the rule: Check the location, selected services, status, dates, and pet limit.
Review existing demand: Consider both scheduled appointments and valid pending requests for the affected dates.
Review subsequent booking warnings: Use How to handle supply-limit warnings when a proposed booking exceeds the applicable limit.

If 25 pets are already booked when you set a limit of 20, the bookings remain. The limit affects subsequent intake; it does not remove bookings or reassign lodgings.

Set up service-level supply policies