đ§Ș Available through batch rollout: The new reservation experience is being enabled for eligible businesses in batches. If your business is interested in joining, contact MoeGo Support.
To enroll, your business must:
Be eligible for the new reservation experience for Boarding & Daycare
Use Smarter Invoice
Review the new reservation experience overview for more details đ
A service-level supply policy controls how many pets you accept for selected boarding or daycare services at one location. Choose a fixed pet count, a percentage of eligible capacity, or No limit, then choose the applicable dates. The rules apply to staff bookings and customer Online Booking. Add-ons are not included.
Your facility may have enough space for more pets than your team can comfortably care for that day. For example, you may want to accept fewer daycare pets during a weekend with fewer staff. A supply policy lets you set that operating limit for the affected services and dates.
When to use a service limit
For example, your daycare area has space for 30 dogs, but fewer staff are scheduled over the next two weekends. You decide your team can care for up to 20 dogs each day.
Set a 20-pet limit for Group Daycare on those Saturdays and Sundays at that location. The area's physical capacity stays the same, while the service limit reflects how many dogs you want to accept on those days.
Your situation | Example policy | What it means |
Fewer staff over the next two weekends | Limit Group Daycare at one location to 20 pets on the selected Saturdays and Sundays | The limit applies separately to each selected day. This rule does not change weekday limits or another location's rules. |
A busy holiday boarding period | Limit Standard Boarding to 20 pets per night during the holiday period | Each applicable night has its own limit. This is not a total allowance of 20 pets across the entire holiday. |
A staff training day | Set Maximum pets to 0 for Daycare on that date | The rule stops normal new intake for the selected services and dates. Existing bookings remain, and staff may be able to proceed after a capacity warning. |
These numbers are examples, not recommended limits or product defaults. Choose limits based on your own operating needs; MoeGo does not calculate them from your staffing schedule.
Choose how to limit supply
Supply limit | Use it when |
Maximum pets | You want a fixed pet count, such as 20 Group Daycare pets per day. Set it to 0 to stop normal new intake for the selected services and dates. |
% of capacity | You want a limit based on the total capacity of lodgings the selected services can use. Choose 100%, 125% or 150%. |
No limit | You do not want a service supply limit for that scope. The facility-wide pet limit still applies; this option does not turn off every booking check. |
Example: if the eligible lodging capacity is 40, a 125% rule gives a supply threshold of 50. This does not create 10 extra physical spaces or remove the facility-wide pet limit. The percentage is based on eligible lodging capacity, not on a Maximum pets rule.
How It Works
A policy matches the date of the service or boarding night. The date when the client submits the request does not determine which policy applies. A request made in September for a December stay is evaluated against the applicable December rules.
Scheduled appointments and valid pending booking requests count toward used supply. For a simple example with separate pets and one daycare service:
Demand for the same service and day | Pets |
Scheduled appointments | 16 |
Valid pending booking requests | 3 |
Proposed new appointment | 2 |
Projected total | 21 |
Applicable limit | 20 |
The proposed appointment would put the service one pet over its limit, even though only 16 pets currently appear in scheduled appointments.
For boarding, each applicable night is checked separately. Space on one night does not offset a full night elsewhere in the stay. Recurring bookings are checked occurrence by occurrence.
When no special policy applies, supply comes from the configured resources and their service relationships. The service is not automatically unlimited.
How service limits compare with other capacity controls
Control | What it manages | Example |
Lodging or area capacity | The configured capacity of physical spaces | How many pets an eligible room or area can accommodate |
Facility-wide pet limit | The overall pet limit for a location | The location's total operating ceiling |
Service-level supply policy | Intake for selected services on selected dates at one location | A temporary 20-pet Group Daycare limit on weekends |
An empty room does not guarantee that a service can accept another pet. A service limit does not override the facility-wide pet limit, even if it is set to No limit or to a higher number. Spare facility capacity does not increase a serviceâs own limit. Staff workflows may allow continuation after a warning, so these limits should not be treated as impossible to exceed.
What happens to existing bookings
Saving or lowering a limit does not automatically cancel appointments or move pets to different lodgings.
For example, if 25 pets are already booked and you lower the applicable limit to 20, those bookings remain. Subsequent intake is evaluated against the new limit. Review any additional booking carefully rather than expecting MoeGo to remove five existing pets.
What clients experience when booking online
Supply control provides shared settings for staff bookings and customer Online Booking. Submitting a request and accepting an appointment are separate steps; review the latest capacity warning before confirming a request.
When a boarding or daycare service reaches its supply limit, customers can submit a waitlist request if Allow waitlist sign-ups is enabled and the requested dates are selectable. Joining the waitlist does not guarantee acceptance.
Existing Online Booking percentage limits, No capacity limitation settings and active capacity overrides move into Supply control. See the migration mapping and setup steps.
Common questions
Q: Can these rules limit add-ons?
A: No. They apply to boarding and daycare services, not add-ons.
Q: Can I push rules to every location from Enterprise Hub?
A: No. Configure supply rules locally at each location. Enterprise Hub pushdown is not supported.
Q: Can my business also use By Slot Points?
A: Yes. By Slot Points manages points-based grooming scheduling, while Service-Level Supply manages boarding and daycare capacity. The two calculations operate independently.
Next steps
Set up service-level supply policies â choose a limit, review migrated settings, or configure a Wednesday-only service or temporary closure.
How to handle supply-limit warnings â review affected dates, projected counts and booking conflicts.