Want to keep clients coming back regularly? The Rebook Reminder helps you automatically remind customers to schedule their next grooming appointment based on their preferred grooming frequency.
This feature helps you:
Stay organized with client rebooking schedules
Reduce missed grooming cycles
Maintain a fuller calendar
Increase revenue from repeat clients
How Rebook Reminder Works
The Rebook Reminder automatically sends reminder messages when a client is due for their next appointment but has not booked yet.
The reminder timing is based on the client’s preferred grooming frequency.
Example
Lily’s grooming frequency: every 5 weeks
Last appointment: Jan 16, 2025
Expected next appointment: Feb 20, 2025
If you set the reminder to send 7 days before the expected appointment, Lily will receive the reminder on Feb 13, 2025 if she has not booked yet.
⚠️ Important:
If a client passes their expected appointment date without booking, they will automatically be marked as a Lapsed Client.
Rebook reminders will not be sent automatically to lapsed clients.
You can still manually resend reminders or create workflows to re-engage them.
How to Use Rebook Reminder
🖥️ Desktop
Step 1: Set Grooming Frequency
The grooming frequency determines when a client should receive a rebook reminder.
Default grooming frequency: 4 weeks
Frequency is set per client (not per pet).
Set Default Frequency for All Clients
Go to: Settings → Business → Default Settings
This will apply to all new clients automatically.
You can also select Apply to all, which updates the preferred frequency for all existing clients.
⚠️ This action cannot be undone.
Set Frequency for an Individual Client
Go to: Client Profile → Settings → Service Preference
You can set up grooming frequency and other preference like preferred groomer here. The actual frequency based on appointment history will also be displayed for your reference.
Step 2: Enable Rebook Reminder
You can customize:
When reminders are sent
The message template
To enable the reminder:
Go to Settings
Select Auto Message/Communication
Click on Additional Reminder → Rebook Reminder
Turn the status toggle ON
Set the send date and time
Edit the Rebook Reminder message template
You can choose when the reminder will be sent: on the expected date, 1–7 days before the expected date, or 2–4 weeks before the expected date.
The expected date is calculated based on the client’s grooming frequency and the date of their last completed appointment.
Step 3: Check Rebook Reminder Status
You can view which clients need to rebook within the next 30 days directly under rebook reminder by click on "view list for the next 30 days"
Or you can Go to: Auto Reminders → Rebook Reminder
Here you can:
View upcoming reminders
Track reminder status
Manage the reminder list
Dismiss a Reminder
Click Dismiss to remove a client from the upcoming reminder list.
The system will not send the reminder at the scheduled time.
Lapsed Clients
Clients who pass their grooming frequency without booking are automatically marked as Lapsed Clients.
To view them: Auto Reminders → Rebook Reminder → Lapsed Clients
Find Lapsed Clients in Client List
Go to:
Clients & Pets
Then filter by:
Client Status → Lapsed Client
Or use Smart Filters.
📱 App
Step 1: Set Grooming Frequency
Go to: Client Profile → Customer Preference → Preferred Frequency
You can review the client’s past appointments to determine the best grooming interval.
Step 2: Enable Rebook Reminder
Go to: Settings → Auto Reminder
Then:
Turn on Rebook Reminder
Set the send date and time
Edit the reminder message template
Step 3: Check Reminder Status
Go to:
Notifications → Reminders → Rebook Reminder
You can:
See clients who need to rebook in the next 30 days
Adjust reminder settings
Manage reminders
Tap the scheduled send time to quickly access the reminder settings.
Dismiss a Reminder
Tap Dismiss to remove the client from the upcoming reminder list.
Lapsed Clients (App)
Go to: Notifications → Reminders → Rebook Reminder → Lapsed Clients
From here you can:
Tap the Message icon to resend the reminder
Mark the client as inactive
Dismiss the client from the list
You can also filter them in the client list:
Clients & Pets → Filter → Category → Lapsed Clients
Frequently Asked Questions
Is the Rebook Reminder an auto message?
Yes. Rebook reminders are counted as automated messages.
How do I disable rebook reminders for a specific client?
Go to: Client Profile → Settings → Notifications
Turn off Marketing Campaigns notification
Can rebook reminders be sent by email?
Yes.
Go to: Client Profile → Settings → Notifications
Select Email for Marketing Campaigns.
What happens if the grooming frequency has already passed?
The system will not send reminders automatically.
You can manually resend reminders from the Lapsed Clients list.
Will the reminder send if the client already has an upcoming appointment?
No.
Rebook reminders are only sent when the client does not have an upcoming appointment scheduled.
If a reminder is dismissed, how can it be triggered again?
The client must:
Book a new appointment
Complete the appointment
After that, the reminder cycle will restart.
If dismissed, how can a client return to the lapsed client list?
The client must:
Book and complete a new appointment
Become overdue again based on their grooming frequency
At that point, they will appear again in the Lapsed Clients list.