đ Access required: Your business must be enabled for the New Reservation Experience and MoeGo Team App. Using Smarter Invoice alone does not provide access. Contact MoeGo Support to check your companyâs eligibility.
The Home page organizes pets by their arrival and departure status for the date you select. Staff can review care information or prepare for an upcoming day without returning to the front desk. See the MoeGo Team App overview for supported workflows and access.
Use this workflow to choose a date, find the correct pet, and review or update supported visit information before providing care.
Choose a date and find a pet
Tap Home: Select it from your bottom navigation or More. Home opens on today.
Tap the date: Open the month calendar.
Select a date: Choose today, a past date, or a future date.
Select a status group: Use the groups available for that date.
Find the pet: Search by pet or client name, or browse the list.
Tap the pet: Review the appointment and care context.
To return to today, tap the date and select today in the calendar.
Date | Available groups |
Today | Expected, In-house, and Departure. Departure separates Waiting for pickup and Checked out. |
Past date | Departure only, based on the appointmentâs scheduled end date. |
Future date | Expected, In-house, and Departure. Departure is not split into pickup and checked-out groups. |
đ Note: Past Departure is not actual checkout history. It can include an appointment that never arrived or a pet that is still checked in. An early checkout appears on its originally scheduled end date. Future In-house includes pets already checked in, not every stay booked for that date.
Filter by service
Tap Filter: Open the Home filters.
Select Service: Search or browse active services.
Select services: Choose one or more services to include.
Tap Done: Return to the filter panel.
Tap Apply: Show matching pet cards.
A pet card can match any selected service. If you also select Care type or Lodging type, the card must match those filter groups too. Evaluation services and add-ons are not selectable in Service; use Care type for Evaluation.
A saved inactive or deleted service continues filtering until you remove it.
Review care information
Available information can include:
Stay dates and check-in status
Client and pet details
Pet codes and notes
Boarding service, lodging, and additional services
Feeding and medication instructions
Belongings and appointment context
Incident history and indicators, when available
Manage belongings for the current visit
Belongings belong to a petâs current appointment. Use one record to describe the items the pet brought and where they are stored.
Tap the pet: Open its appointment details.
Select Add belongings: Find BELONGINGS, or tap the existing record to edit it.
Enter the item names: Add a storage area if needed.
Add a photo: Choose one optional image from the camera or photo library.
Tap Save: Check the refreshed appointment.
To replace the photo, remove the existing image first. An upload must finish successfully or be removed before you save. If saving fails, the entered information remains available for retry.
You can delete a belongings record after confirming the action. The section is hidden when Grooming is the appointmentâs main service. Belongings does not track whether items have been returned.
Open the correct daily report
A daily report opened from a Home pet card uses the selected date. The Report Card icon in the Home header and its red dot still refer to today. Check the care date before adding details or sending a report.
đ See How to create and send pet reports.
Find more pet information
đ Use Clients & Pets to search the permitted directory. For photos, see How to manage pet photos in MoeGo Team App. Incident indicators help you notice a petâs history;
đ See How to record and manage pet incidents for available Team App actions and permissions.
Limitations
The Team App provides the information needed for supported facility work, but it does not provide full client and pet profile management.
Use MoeGo Business App or MoeGo Web when profile information or settings need broader changes.