MoeGo Team App FAQ

MoeGo Team App is designed for frontline facility work. These answers explain its current role alongside MoeGo Business App and MoeGo Web.

Use this FAQ when you need to choose the correct experience or understand a current limitation.

A: Handlers, groomers, and other frontline staff can use the Team App for supported work in kennels, play areas, grooming stations, and other facility spaces.

A: Yes. Migrated businesses can continue using both mobile apps. Some appointment-dependent Business App workflows are unavailable or incomplete, so facility staff should use the Team App for supported daily care work.

A: No. Use MoeGo Web to create, edit, reschedule, or cancel Boarding and Daycare reservations.

A: You can check out a supported grooming appointment without collecting payment. This marks the appointment as Finished without collecting payment. Use MoeGo Web when you need to collect payment or manage the invoice.

A: You can read and reply to existing client conversations with text and supported photos. Conversation read status is shared with your team at the active location. Team App does not currently provide a manual Close conversation action. See How to message clients in MoeGo Team App.

A: You can search Clients & Pets by client name, pet name, email, or phone and use supported profile actions. Your company, location, and role permissions still determine access. Use MoeGo Web for broader client and pet administration.

A: Yes. You can use personal clock-in and clock-out actions and review your history. Access Code clocking is not available.

A: Confirm your active location, account permissions, business access, and installed app version. Available actions depend on business setup and your role. Some workflows also have separate plan requirements; Daily Checklist requires Ultimate with Task Management.

A: Yes. If your business has been migrated to the new reservation experience and your role has the required permissions, you can create and edit supported grooming appointments from a permitted selected staff Calendar or Agenda.

A: Businesses using By Time scheduling see Calendar. Businesses using By Slot scheduling see Agenda. Both views display one selected permitted staff schedule at a time.

A: You can switch between staff calendars that your role permits you to access. Team App displays one staff calendar at a time. Use MoeGo Web for a side-by-side all-staff view.

A: Not currently. Appointments containing a multi-staff service cannot be created or booked again in Team App. For an existing appointment, the multi-staff service can be removed but cannot otherwise be edited. Use MoeGo Web for other changes.

A: No. Appointment cancellation is not currently supported. Use MoeGo Web to cancel an appointment.

A: After an appointment is created, edited, dragged, or rescheduled, Team App prompts you to choose whether to send the client an appointment message.

A: Yes. Team App supports the same calendar-block functionality as MoeGo Web, including timed, all-day, and repeating blocks. You need the applicable block permission.

A: No. Your company must also be enabled for the New Reservation Experience and Team App. Contact MoeGo Support to check eligibility and the next step.

A: No. The app supports pure-Grooming Online Booking requests. Use MoeGo Web for Boarding, Daycare, and mixed-service requests.

A: For an eligible appointment using Smarter Invoice, staff with the required edit permission can undo checkout while the main invoice is still unlocked. Undo restores the appointment’s previous status. Once the main invoice is created and locked, Undo checkout is unavailable. See the calendar and appointment guide.

A: Yes. Select a date in Home. Past Departure follows the scheduled end date, not actual checkout history. Future In-house includes pets already checked in and is not a full future occupancy forecast. See the Home guide.

A: Pet tasks records care for individual pets. Daily Checklist records shared location routines for today. Checklist requires Ultimate with Task Management and Access Tasks permission; Only Assigned does not restrict its items.

A: No. Today’s uploads holds shared media for the current business day. Assigning media adds it to selected unsent daily-report drafts. Review and send the reports separately.

A: No. Supported temporary answers belong only to the current report. Ordinary multiple-choice questions continue to use template choices. See the pet-report guide.

A: You can maintain belongings for a pet’s current eligible visit. Incident management also requires the updated app, account eligibility, and Create or edit incident report permission. See pet care information and How to record and manage pet incidents.

A: Message read state is shared by your team at the current location. Notification read state is personal. Reading a booking-request notification does not schedule or decline the request.

A: No. My payroll is your personal earnings view when configured. Client review history is view-only for the current location; Team App does not support replying to or deleting reviews.