đ§Ș Available through batch rollout: The new reservation experience is being enabled for eligible businesses in batches. If your business is interested in joining, contact MoeGo Support.
To enroll, your business must:
Be eligible for the new reservation experience for Boarding & Daycare
Use Smarter Invoice
MoeGo Team App access is provided as part of the new reservation experience rollout. Review the new reservation experience overview for more details đ
MoeGo Team App is designed for frontline facility work. These answers explain its current role alongside MoeGo Business App and MoeGo Web.
Use this FAQ when you need to choose the correct experience or understand a current limitation.
Q: Who should use MoeGo Team App?
A: Handlers, groomers, and other frontline staff can use the Team App for supported work in kennels, play areas, grooming stations, and other facility spaces.
Q: Can we continue using MoeGo Business App after migration?
A: Yes. Migrated businesses can continue using both mobile apps. Some appointment-dependent Business App workflows are unavailable or incomplete, so facility staff should use the Team App for supported daily care work.
Q: Can I create or edit a Boarding or Daycare reservation in the Team App?
A: No. Use MoeGo Web to create, edit, reschedule, or cancel Boarding and Daycare reservations.
Q: Can I check out an appointment in Team App?
A: You can check out a supported grooming appointment without collecting payment. This marks the appointment as Finished while leaving its invoice unpaid. Use MoeGo Web when you need to collect payment or manage the invoice.
Q: Can I message customers in the Team App?
A: You can view and reply to existing conversations. Use MoeGo Business App for the broader mobile messaging experience.
Q: Can I manage full client and pet profiles in the Team App?
A: The Team App shows context and notes needed for supported facility work. Use MoeGo Business App or MoeGo Web for full client and pet profile management.
Q: Can I clock in or out in the Team App?
A: Yes. You can use personal clock-in and clock-out actions and review your history. Access Code clocking is not available.
Q: Why can I not see a pet, task, or location?
A: Confirm the active location and your staff account permissions. Available pets, tasks, locations, and actions depend on the business setup and your role.
Q: Can I create or edit a grooming appointment in Team App?
A: Yes. If your business has been migrated to the new reservation experience and your role has the required permissions, you can create and edit supported grooming appointments from your personal Calendar or Agenda.
Q: What is the difference between Calendar and Agenda?
A: Businesses using By Time scheduling see Calendar. Businesses using By Slot scheduling see Agenda. Both views show the signed-in staff memberâs personal schedule.
Q: Can I view every staff memberâs schedule?
A: No. Team App currently shows only the appointments and blocks assigned to the signed-in staff member. Use MoeGo Web when you need an all-staff calendar.
Q: Can I create or edit a multi-staff service appointment?
A: Not currently. Appointments containing a multi-staff service cannot be created or booked again in Team App. For an existing appointment, the multi-staff service can be removed but cannot otherwise be edited. Use MoeGo Web for other changes.
Q: Can I cancel a grooming appointment in Team App?
A: No. Appointment cancellation is not currently supported. Use MoeGo Web to cancel an appointment.
Q: Will the client be notified when I change an appointment?
A: After an appointment is created, edited, dragged, or rescheduled, Team App prompts you to choose whether to send the client an appointment message.
Q: Can I create repeating calendar blocks?
A: Yes. Team App supports the same calendar-block functionality as MoeGo Web, including timed, all-day, and repeating blocks. You need the applicable block permission.