🧪 Available through batch rollout: The new reservation experience is being enabled for eligible businesses in batches. If your business is interested in joining, contact MoeGo Support.
To enroll, your business must:
Be eligible for the new reservation experience for Boarding & Daycare
Use Smarter Invoice
MoeGo Team App access is provided as part of the new reservation experience rollout. Review the new reservation experience overview for more details 👈
MoeGo Team App is a mobile workspace for frontline facility staff. It helps handlers, groomers, and other team members access work and pet-care information while moving through kennels, play areas, grooming stations, and care spaces.
Facility work often happens away from the front desk. The Team App organizes pets, daily tasks, care context, and supported reports around the work staff need to complete on the floor.
In this collection
What the Team App supports
Available information and actions depend on the staff member's business, location, role, and permissions.
Viewing today's expected, in-house, and going-home pets
Reviewing pet codes, notes, care instructions, belongings, lodging, and service context
Finding and completing supported daily care tasks
Recording supported feeding feedback and task notes
Creating, saving, previewing, and sending supported pet reports
Switching between assigned locations
Clocking in or out and reviewing personal time-clock history
Viewing and replying to existing customer conversations
Viewing and navigating your personal Calendar or Agenda
Creating and editing supported grooming appointments
Booking again or rescheduling supported grooming appointments
Creating and managing calendar blocks
Updating grooming appointment statuses
Checking out without collecting payment
Choose the right experience
Work | Recommended experience |
Personal grooming calendar and supported appointment management | MoeGo Team App |
Frontline pet care and service execution | MoeGo Team App |
Boarding and Daycare reservation management | MoeGo Web |
Calendar blocks for the signed-in staff member | MoeGo Team App |
Checkout without collecting payment | MoeGo Team App |
Checkout with payment, invoices, and broader pricing administration | MoeGo Web |
Online Booking and business configuration | MoeGo Web |
Full client and pet profile management | MoeGo Business App or MoeGo Web |
Broader mobile messaging | MoeGo Business App |
Businesses with new reservation experience can continue using both MoeGo mobile apps. Some appointment-dependent Business App workflows are unavailable or incomplete, so facility staff should use the Team App for supported daily work.
Limitations
Team App only displays appointments and blocks assigned to the signed-in staff member. An all-staff calendar is not currently available.
Boarding and Daycare reservations cannot be created, edited, rescheduled, or canceled in Team App.
Appointment cancellation is not currently supported.
Appointments containing multi-staff services cannot be created or booked again in Team App.
An existing multi-staff service cannot be edited, but it can be removed.
Team App can mark a supported grooming appointment as checked out without collecting payment. Use MoeGo Web to collect payment or manage the invoice.
Team App provides work-related client and pet context, but it is not the full client and pet management experience.
Access Code clocking is not available.