đ§Ș Available through batch rollout: The new reservation experience is being enabled for eligible businesses in batches. If your business is interested in joining, contact MoeGo Support.
To enroll, your business must:
Be eligible for the new reservation experience for Boarding & Daycare
Use Smarter Invoice
Review the new reservation experience overview for more details đ
A supply-limit warning means the proposed booking would exceed an applicable service limit on one or more dates. The service-level supply policy overview explains what these limits control.
Use this guide to read a warning, identify the affected service and dates, and decide whether to change the booking or review an exception with the person responsible for capacity at your business.
How It Works
The warning uses the projected count after the proposed booking or change. In a warning such as 21/20, 21 is the projected number of pets and 20 is the applicable limit. The proposal would exceed the limit by one pet.
Scheduled appointments and valid pending booking requests count toward used supply. For example, with one daycare service and separate pets:
16 scheduled pets + 3 pets in valid pending requests + 2 new pets = 21 pets against a limit of 20.
This example assumes the two new pets are not already included in the pending requests.
Read each boarding night separately
Suppose a new one-pet stay includes the following three service nights, each with a limit of 20:
Service night | Pets already counted | New pets | Projected count | Result |
December 22 | 17 | 1 | 18/20 | Within this service limit |
December 23 | 20 | 1 | 21/20 | Over by 1 pet |
December 24 | 18 | 1 | 19/20 | Within this service limit |
The stay conflicts on December 23. Spare supply on the other two nights does not offset that conflict. Being within this service limit does not guarantee that every other booking requirement is met.
Review a warning when creating or editing an appointment
Read the affected service: Identify which service limit the warning refers to.
Read the affected dates: For a multi-day stay, check every date listed in the warning.
Compare the projected count with the limit: For example,
22/20means the proposed result is two pets over the limit.Review any other alerts: Address appointment conflicts or facility-capacity warnings shown alongside the supply warning.
Click Cancel if you need to revise the proposal: Review the dates or services with the client before trying again.
Staff workflows can allow continuation after a capacity warning. Ask the person responsible for capacity at your business to review an exception before proceeding. Do not assume every staff member can override every restriction.
Review a warning when accepting a booking request
A request may have been submitted before the latest booking or rule change. Acceptance checks the latest supply again. Shared Supply control rules apply to staff and online booking; a submitted request does not guarantee acceptance.
Click Accept on the request: Review any conflict alert that appears.
Read the affected service, dates, and counts: Check the current warning rather than assuming the original request reserved supply.
Click Cancel if you need to reconsider: Review a suitable alternative with the client or obtain a capacity decision from the responsible person at your business.
Other request requirements still apply. The warning is not permission to bypass a separate vaccine-review or appointment-conflict requirement.
Review a warning when changing dates in Lodging View
Dragging a stay to different dates can move it into a period with a different limit or more existing demand.
Read Change service details: Review the supply warning in the date-change confirmation.
Review all listed pets: Check whether the proposed change also affects another pet in the appointment.
Review the new dates and lodging: Make sure every listed change matches your intention.
Click Cancel if the change needs revision: Resolve the affected dates before attempting the move again.
Check facility capacity as well as service supply
A service rule does not override the facility-wide pet limit. Even with No limit selectedâor a service value higher than the facility limitâthe facility-wide limit still applies. Spare facility capacity does not increase the serviceâs own limit.
For example, a facility limit of 30 pets does not increase a Daycare service limit of 10. Staff may be able to continue after a warning, so review both limits before approving an exception.
Review a warning when booking from the waitlist
Customers can submit a waitlist request when the service reaches its limit if Allow waitlist sign-ups is enabled and the requested dates are selectable. An Available badge on an entry does not guarantee that booking it will pass the current supply check.
Click Book now: Start booking from the waitlist entry.
Read any Supply limit reached alert: Review the service, affected dates, and projected counts.
Click Cancel if the proposal needs revision: Review other suitable dates or seek a capacity decision before continuing.
Important: During a full facility closure, do not proceed past capacity warnings. A complete closure also needs Business Closed Dates, zero supply for all Boarding and Daycare services, removal of staff availability/shifts, and separate review of existing reservations. Follow the full-closure checklist.