🔒 Access required: Your business must be enabled for the New Reservation Experience and MoeGo Team App. Using Smarter Invoice alone does not provide access. Contact MoeGo Support to check your company’s eligibility.
Pet reports help facility staff share supported care updates with clients. The report type follows the pet's service: Boarding and Daycare use a daily report, while grooming uses a Grooming report. See the MoeGo Team App overview for supported workflows and access.
Use this workflow to create a report, save it for review, or send it to the client.
📝 Note: A daily report opened from a Home pet card uses the date selected in Home. The Home header’s Report Card icon opens today’s report workflow. Confirm the pet and care date before editing.
Create a report
Tap the pet: Find the pet in Home for the care date you want to report on.
Select the report: Open the available daily or Grooming report.
Add report details: Check the care date, then add supported photos and other available media, feedback, mood, and notes.
Preview the report: Review the customer-facing content.
Choose an action: Save the report as a draft or send it.
Add an answer that is not in the preset list
Supported questions can accept a temporary answer for the current report. This does not add the answer to your business’s shared report template.
Tap a supported question: In How did it go?, select Customize; in Mood, select Add new.
Enter the answer: Use up to 30 characters.
Save the report: Review the answer with the rest of the report before sending.
Custom single-choice and tag questions also support temporary answers. Grooming Pet Conditions supports Customize. Mood supports up to five custom options. Available questions depend on your report template; ordinary multiple-choice questions use template options only. Duplicate options cannot be added.
⚠️ Important: Custom Mood or tag values added but left unselected on the web can appear selected when you reopen the report in Team App. Review these selections before sending.
Use shared uploads for daily reports
For Boarding and Daycare daily reports, use Home > Report Card > Today’s uploads to upload media once and assign it to the right pets’ drafts. Uploading or assigning a photo does not send a report.
👉 See How to upload and assign photos and videos to daily reports for permissions and deletion rules.
Choose the daily report’s appearance
Use Appearance while editing a daily report to choose an available look. Preview the report before sending. See How to choose a report card theme for the supported options.
Save a draft
Saving changes the report status from Not started to Draft. Another staff member can open the draft and review it before sending.
Send a report
Open the completed report: Review every photo, response, and note.
Preview the customer view: Confirm that the content is ready to share.
Select Send: Deliver the report to the client.
Review the status: Confirm that the report displays Sent.
A sent report can remain editable and may be sent again. The Team App does not currently provide a separate delivery or resend-history screen.
Mixed-service reservations
Each service uses its matching report type. A reservation that includes Boarding and grooming can use a daily report for Boarding and a Grooming report for grooming. Daily-report media features do not automatically apply to Grooming reports.