MoeGo provides an all-in-one communication platform through the Message Center, allowing businesses to manage all client interactions in one place—without relying on personal text inboxes.
Messages in MoeGo fall into two categories:
Auto Messages (1-Way)
Two-Way Messages
Each type serves different purposes and may consume SMS credits differently. Understanding how they work will help you manage client communication more effectively.
Message Credit Consumption and Availability
Auto Messages generally consume fewer SMS credits because they are one-way communications sent automatically.
In contrast, Two-way Messages use more credits, as they involve interactive, back-and-forth conversations with clients.
Auto Message (1-Way Message)
What is an Auto Message?
An Auto Message is an automated, one-way notification sent by the system without requiring a response from the client.
Once configured, these messages are automatically sent based on specific triggers or schedules, helping businesses keep customers informed without manual effort.
Auto Messages are commonly used for:
Appointment Management
Appointment booked notifications
Appointment rescheduled notifications
Appointment cancelled notifications
Appointment moved to waitlist notifications
Appointment ready for pickup notifications
Reminders
Appointment reminders
Rebook reminders
Pet birthday reminders
Online Booking Updates
Booking request accepted
Booking request declined
Booking request moved to waitlist
Online booking verification codes
Payments & Invoices
Send receipts after full payment
Card-on-file reminder
Invoice notifications
Service Updates
Grooming reports
Boarding or daycare daily report cards
Automated Responses
Auto replies (e.g., out-of-office messages)
Review booster messages
Auto Message Availability
Auto Messages help streamline client communication and ensure customers stay informed about their appointments, payments, and service updates.
Businesses subscribed to the Ultimate plan can send unlimited Auto Messages.
Note: Two-Way Messages still count toward your plan’s SMS credit quota, even on the Ultimate plan.
Auto Message Types in MoeGo
The following notifications are sent as Auto Messages by default:
Online Booking Request Accepted
Online Booking Request Declined
Online Booking Request Move to Waitlist
Appointment Booked
Appointment Rescheduled
Appointment Cancelled
Appointment Moved to Waitlist
Appointment Ready for Pickup
Appointment Confirmed by Client
Appointment Cancelled by Client
Send Receipt (after full payment)
Online Booking Verification Code
Card on File Reminder
Pet Birthday Reminder
Appointment Reminder
Rebook Reminder
Auto Reply
Review Booster
Grooming Report / Boarding & Daycare Daily Report
Agreement Sent by Text
Desktop vs App Behavior
Desktop:
Auto messages are sent automatically and cannot be edited before sending.
Mobile App:
You may edit the message before sending. If edited, the message will be treated as a Two-Way Message.
Two-Way Message
What is a Two-Way Message?
A Two-Way Message allows real-time communication between your business and clients.
You can manually send and receive messages without configuring automated triggers, making this ideal for conversations that require interaction.
Two-Way Messages are commonly used for:
Customer Support
Answering client questions
Providing service updates
Resolving issues quickly
Marketing
Sending promotions or campaigns
Engaging with customers
Interactive Notifications
Messages requiring client responses
Follow-ups or confirmations
Two-Way Message Types in MoeGo
The following messages are considered Two-Way Messages:
Chat Box Message
Messages manually typed in the Message Center.Mass Text
Promotional or bulk messages sent to multiple clients.Workflow Triggered Message
Messages sent automatically as part of a workflow triggered by specific events.Abandoned Booking Recovery Message
Follow-up messages encouraging clients to complete unfinished bookings.Appointment Ready for Pickup (Edited on App)
If the message content is edited on the app before sending.Reply to Inbound Calls
Messages sent using saved replies when responding to incoming phone calls.Card on File Request Message
Manual Receipt Message
Send payment receipts manually from an invoice when requested by the client.
Other Communication Options
Reminder Calls
In addition to SMS reminders, MoeGo allows businesses to send automated reminder calls using a robot call system.
To enable this:
Go to Client Profile
Navigate to Client Details
Under Message/Email Preference
Set Appointment Reminder to Call
The system will automatically call the client to remind them of upcoming appointments.
✅ Summary
Message Type | Communication Style | Typical Usage |
Auto Message | One-way automated notification | Appointment reminders, booking updates, receipts |
Two-Way Message | Interactive messaging | Customer support, marketing, follow-ups |