Ticket Comments allow your team to add internal notes to an appointment for better communication and coordination.
These comments are private to your business and are not visible to clients.
Ticket comments are useful for recording important information about an appointment, helping staff stay informed and maintain consistent service.
Add a Ticket Comment to an Appointment
You can add ticket comments to both new and existing appointments.
Ticket comments are added directly from the appointment details page.
🖥️ Desktop
To add a ticket comment:
Click an appointment card on the calendar.
The appointment drawer will open.
Scroll to the Ticket Comment section.
Enter your comment in the text box.
Click Save to save the note.
You can also click View All to see ticket comments from previous appointments.
Alternative Method
Click the appointment card to open the appointment drawer.
Go to Comments & Notes.
Select the Ticket Comments tab.
Enter your comment in the text box.
Click Save.
Once saved, the comment will display:
Updated time
Business location
Staff member who created or edited the comment
View Ticket Comment History (Desktop)
You can also view previous ticket comments directly in the appointment details.
The system displays:
Appointment date
Business location
Staff member who created or updated the comment
Time the comment was created or updated
Additionally, when hovering over the appointment card, ticket comments will appear in the appointment pop-up view.
📱 Mobile App
To add a ticket comment in the app:
Open the appointment details.
Scroll to the Ticket Comments section (located below Alert Note).
Tap the text box.
Enter the comment and tap Save.
View Ticket Comment History (App)
To view previous ticket comments:
Tap the View All button below the comment field.
A list of previous comments will appear.
You can see:
Staff name
Comment creation time
Appointment date
Tap a comment to view its details.
⚠️ Note: Historical comments cannot be edited from this list. To edit a ticket comment, open the corresponding appointment.
Frequently Asked Questions
Can I add multiple ticket comments to an appointment?
Each appointment can only have one ticket comment at a time. However, you can update the comment whenever needed.
Can I view ticket comments in the client or pet profile?
No. Ticket comments are only visible on the appointment itself and cannot be viewed from the client or pet profile.