đ Access required: Your business must be enabled for the New Reservation Experience and MoeGo Team App. Using Smarter Invoice alone does not provide access. Contact MoeGo Support to check your companyâs eligibility.
In MoeGo Team App, you can review pending online booking requests that contain Grooming services only. This lets you handle supported requests while working away from the front desk.
Use these steps to review a request, schedule or decline it, and check its pending status.
đ Note: Your available actions follow your roleâs appointment permissions. Use MoeGo Web for Boarding, Daycare, or mixed-service requests.
Review a request
Select Calendar or Agenda: Use your bottom navigation or More.
Select Booking requests: Review the pending-request indicator.
Select a request: Review the client, pet, services, and requested schedule.
Review availability: Check that the requested services can be scheduled.
Schedule a request
Select the request: Confirm the client, pet, and requested service.
Select the scheduling action: Continue to the appointment details.
Review the appointment: Confirm the date, time, services, and staff assignment.
Select Book: Create the appointment.
Review the result: Check that the request is no longer pending.
Decline a request
Select the request: Review the submitted information.
Select Decline: Follow the confirmation shown.
Review the result: Check that the request is no longer pending.
Understand request and notification status
Reading a booking-request notification does not schedule or decline the request. It stays pending until you process it. The Calendar or Agenda indicator counts pending requests; it is separate from your personal unread notifications.
Limitations
Only requests containing Grooming services are supported in this workflow.
Use MoeGo Web for Boarding, Daycare, and mixed-service requests.
Available staff calendars and appointment actions depend on your permissions.