MoeGo tracks whether each client has given consent to receive marketing SMS. This is called their authorization status. For a full introduction to compliance, see Communication Compliance Overview →
This article explains what each status means, where to find it, and how it affects your client communication.
How it works
Authorization status applies specifically to marketing SMS — things like rebook reminders, review requests, and promotional campaigns.
Marketing emails is not affected by authorization status.
Service-related notifications, including SMS, emails, auto-call (like appointment reminders and booking confirmations) are not affected by authorization status.
Each client profile has one of two statuses:
Status | What it means |
Authorization Complete | The client has given consent to receive marketing SMS. |
Authorization Incomplete | The client has not yet given consent for marketing SMS. |
📝 Note: Authorization status is tied to the client profile, not to a specific phone number or email address.
What happens when status is incomplete
📢 During the current transition period, having an incomplete authorization status does not stop marketing SMS from sending. Existing marketing campaign settings remain active for all clients — including those who haven't yet authorized.
This means your clients are currently not missing any marketing campaigns based on their authorization status alone.
📝 Note: The transition period does not have a fixed end date. Once it closes, clients with incomplete authorization will no longer receive marketing campaigns via SMS. MoeGo will communicate the timeline in advance. See Communication Compliance Overview → for the latest update.
Service-related notifications — like appointment reminders, booking confirmations, and payment receipts — are not affected and will continue sending normally regardless of authorization status.
Where to see authorization status
Authorization status is visible in client profile:
The authorization status banner appears near the top of the profile.
How authorization status gets updated
A client's status moves to Authorization Complete when they:
Submit an intake form with the Marketing Policy toggle enabled
Complete the consent step during online booking
Click the marketing consent link sent via a personal opt-in invitation, mass text, or email campaign
Once a client authorizes, their status updates automatically.
For steps on how to help clients complete their authorization, see How to get client authorization 👈 and How to opt in existing clients 👈