MoeGo

Understand what MoeGo's communication compliance feature is, why it exists, and what you need to do as a business owner.

Communication Compliance Overview

Learn what "Authorization Complete" and "Authorization Incomplete" mean, where to see it, and how it affects what marketing campaigns your clients receive.

Understanding Authorization Status

See exactly which MoeGo notifications count as service-related and which count as marketing campaigns, and why the distinction matters for client authorization.

How notifications are categorized: service-related vs. marketing

A guide to all the ways authorization can be collected from clients and leads — through online booking, intake forms, and individual opt-in invitations.

How to get client authorization

How to collect marketing SMS authorization from existing clients — individually, via mass text or email campaign, by recording existing consent, or through bulk authorization.

How to opt in existing clients (bulk and individual)

How to configure your business's default notification preferences, manage the marketing SMS consent alert, customize opt-in messages, and control SMS opt-out keyword settings.

Company-level compliance settings

How STOP and STOPM work, what each keyword does, and how to help clients avoid accidental opt-outs from service-related notifications.

SMS opt-out keywords: STOP and STOPM

How MoeGo collects and records client notification consent through intake forms and the online booking portal — and how pet parents can update their preferences anytime.

Compliance in online booking and intake forms

The three ways pet parents can opt out of emails or SMS — and what happens in MoeGo when they do.

How pet parents can unsubscribe

Answers to the most common questions about Communication Compliance — covering authorization, opt-outs, the transition period, and known limitations.

Communication Compliance FAQ

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How client communication compliance works in MoeGo?

Communication Compliance

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