🔒 Access required: Your business must be enabled for the New Reservation Experience and MoeGo Team App. Using Smarter Invoice alone does not provide access. Contact MoeGo Support to check your company’s eligibility.
The Message inbox in MoeGo Team App gives your location’s staff access to existing client conversations. You can review the history and send text or photos while away from the front desk.
Use this workflow to find the correct conversation, confirm its recipient, and send a client update.
Find an existing conversation
Select Message: Open it from your bottom navigation or More.
Search for the client: Select the existing conversation you need.
Review the conversation: Confirm the client, pet, and previous messages.
You can also enter an existing conversation from supported pet details, appointment details, or a push notification.
Send text or photos
Select the recipient: Confirm the applicable client contact when more than one is available.
Enter your message: Write the client update.
Select photos if needed: Add supported images from the available attachment action.
Select Send: Wait for the result in the conversation history.
📝 Note: Confirm the recipient before sending. Available contacts and channels depend on the client’s details and your business’s messaging setup.
Use appointment communication shortcuts
Supported appointments can offer actions such as Almost Ready, ETA, Ready for Pickup, Message, or Call. The available actions depend on the appointment and service workflow.
When available, Ready for Pickup can update the appointment status and send the pickup message. Review the appointment and recipient before confirming.
Leave a conversation for team follow-up
Conversation read and unread status is shared by the current location’s team. Opening a conversation marks it read for that team. If it still needs attention, use the available unread action to mark it unread again.
This differs from Notifications, where read status is personal to each staff member.
If a message does not send
Review the result in the conversation and any warning about low or exhausted SMS credits. Failed sends appear in the history. An unsent reply can show as Draft.
Check the client’s contact information and the visible warning before retrying. If the problem continues, contact MoeGo Support with the error and the time of the attempt.
Limitations
This workflow uses existing client conversations.
Team App does not currently provide a manual Close conversation action.
Read and unread status is shared within the active location.
Available recipients and sending actions follow the client’s information, business configuration, and staff access.