Frequently asked questions

Yes, MoeGo is flexible to expand while your business expands. Whether your business is a brick motor store, mobile grooming, house call, hybrid, or franchise, we can always get it for you.

Yes, MoeGo is available on iOS / Android / Desktop. It's a cloud-based system, so you can access it from different devices (iPhone, iPad, Android phone, Android tablets, Laptop, Computer) at any time, with unlimited devices access.

Once set up maximum driving distance & maximum driving time, MoeGo's proprietary Smart Scheduling algorithm will recommend the most efficient route with available time slots based on the schedule in your calendar. Less time traveling means more daily income!

YES! There is an option to smart scheduling for "all staff". If the customer has a preferred groomer, you can have the system to smart scheduling for one specific groomer.

YES! You can customize staff roles and permission so that a groomer can only access his/her schedule. You can even hide customers’ phone numbers from staff. (they can still communicate with clients through the built-in 2-way message center).

YES! With the feature "set certain area for certain days", you can simply draw areas on the map, set up area names, and assign these areas to certain days and certain groomers. Once it's been set up, you can even apply to online booking page, so that your customers can only request the dates you are in that area.

YES! We have 3 types of reminders to help you reduce no-show: 1st unconfirmed reminder, 2nd unconfirmed reminder, and 3rd reminder for any appointments. You can customize the message contents and set up when to be sent (or do not send) for each reminder. The unconfirmed reminder can also automate your workflow: when the customer replied Yes/Y to the message, the appointment status will be automatically changed from "unconfirmed" to "confirmed" status. So you don't have to manage these appointments manually. Likewise, if the customer replied with No/N to the message, the appointment status can be automatically canceled.

YES! MoeGo has the most powerful Online Booking feature in the grooming industry. There are varies of customizations including accept new or existing clients or both, accept dogs or cats or both, auto approve request or require approval, customize available staff, available hours, available services, customize the text and email notifications, turn on no-show protections, customize brand color, showcase gallery, set up weight limit, and many more... For mobile groomers, you have the option to set up service area, so potential customers who are not in your service will not be able to select time; You can also turn on "smart scheduling" and "certain area for certain days", so you don't have to reschedule with customers who are too far away. You can put the online booking link on your website or Facebook page. You can also choose to embed the online booking system into your website. Try this online booking demo page out 😀 https://booking.moego.pet/go/?name=CrazyCutePetSpa

Digital agreement is one of the top features voted by thousands of groomer users. You can set up multiple agreements and set them as required (so our system will notify you if a customer hasn't signed when booking a new appointment). You can simply text a link to have your customers sign online, or sign in person on your device. We also have digital agreement built into the online booking and intake form. You can set up to require your clients to sign digital agreement (or waiver, or terms and policies, or service terms, you name it) before submitting a request/form. Once it's been signed, the signature along with the agreement will be saved under the client profile. You can download or print anytime if necessary.

YES! MoeGo offers a payment solution tailored specifically for the pet care industry—MoeGo Pay. With MoeGo Pay, you can ring up customers, securely hold and authenticate cards on file, automatically collect deposits, charge no-show fees, efficiently manage all your invoices in one place, and much more.

YES! Customers are 50% more likely go to a buiness that accept touchless payment. With the seamless credit card payment process in MoeGo, you can simply generate a link for your customers to pay online.

YES! We know how no-show is costing business, so we build the feature "require card on file" for both online booking and intake form. It's super easy to require your clients to put card on file. All card numbers are encrypted and protected, and MoeGo doesn't save card number on MoeGo server.

YES! There are types of permission you can customize for each staff role. For example, you can control if the staff can login and access the business and which calendar schedules to access. You can also control the sensitive info including client phone number, reports, financials, message conversations, etc.

We know there are thousands of requests from clients, and you can't remember them all! The alert note is to prevent you from making mistakes. You can add a notice on each appointment detail page. When you are at the client's place or starting that appointment, our app will automatically notify you.

YES! We know it is time consuming to track clients with different service frequencies. MoeGo Rebook Reminder is an automated reminder to help you activate inactive customers and generate more revenue.

MoeGo has a built-in message center, that you can send message back and forth with your customers. Your customers don't need to download any app, they will simply receive your reply through a regular text message.

There will be an MoeGo number assigned to your account. Since that number won't change during your use of MoeGo service, you can always use it to send or receive texts with your clients.

YES! We have made our scheduling system very flexible and super easy to use. You can add multiple pets and assign them to different groomers in an appointment with just a few clicks.

Thanks for choosing MoeGo! Simply send your client&pet list to support@moego.pet, and we will transfer your data (for free).

Our all-star support team will ensure you a smooth onboarding process! You might not have clients and pets database, but don't worry, at least you can import contacts from your phone to MoeGo. After that, you can send a message to these customers with an intake form, so your customers can add pets and upload images or documents. With just 1 click, you can save the profile into your system.

Our support is 24/7. We love to talk to our users and help them to best use MoeGo. We value our success by how much value we delivered to our users. We love to hear our users' feedback and improve the software based on the feedback. PS: we are probably the ONLY company in the industry that provides 24/7 support :D

Yes, we offer a range of resources to support you and your team, including articles, videos, guides, and best practices. All of these resources are available in our Help Center (you would gain access once become a MoeGo customer) and can be accessed anytime. Additionally, we hold live training webinars for our User Community members. Moreover, MoeGo is designed to be intuitive and user-friendly. Many of the operations are self-explanatory, making it easy for you and your team to use.

You can purchase more if the included SMS is running out. The purchased SMS can be rolled over to the following billing cycle with no time limit. We understand the importance of message communications. We will continue the effort to bring down the message cost.

YES! We LOVE to hear that! Our mission is to empower every pet care business. If we can solve the problem for you, we believe it will solve it for many other groomers. We launch software updates every week, 100% based on our users' feedback. Join our User Community to learn the best practices to automate and streamline your workflow.