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by MoeGo on Nov 7, 2025 11:38:01 AM
In the competitive pet care market, simply offering a safe place for pets isn't enough. Today's pet parents seek the same level of transparency and communication they get from other service industries. For Jake, owner of Hound HQ, the challenge was clear: How could he build a business that not only cared for pets exceptionally well but also provided the peace of mind that modern clients demand?
In this MoeGo Live, “Elevating the Pet Parent Experience to Drive Business Growth,” Jake joined Aron Garrison, President of iDogCam, to share how the integration between MoeGo and iDogCam is redefining what it means to deliver a premium, connected experience for pet parents — one that builds loyalty, efficiency, and doubles his client base in one year.
Turning Transparency Into a Competitive Edge
Before starting Hound HQ, Jake came from a corporate finance background. This meant that every business decision was measured against long-term growth and ROI.
In an increasingly competitive pet care market, that trust factor isn’t just a nice-to-have, but a key differentiator. From the beginning, his mission was to create a facility built on trust, clear communication, and transparency.
“What really sets ours apart is the consistency of high expectations of transparency. For us, getting that level of transparency and trust is a major competitive advantage.”
MoeGo & iDogCam to Deliver a Premium Pet Care Experience
About iDogCam
Jake first partnered with iDogCam in early 2024, during the build-out phase of his facility. The installation process was completed within hours. iDogCam was founded over 15 years ago and operates over 20,000 cameras across 900+ facilities.
Unlike many camera systems that rely on third-party servers, iDogCam’s entire infrastructure, from hardware to cloud storage, is proprietary and purpose-built for pet care. Their team even monitors systems down to the camera level and offers live 7-day-a-week phone support.
MoeGo × iDogCam Integration
When MoeGo and iDogCam launched their integration, Jake was ready to take transparency even further. Through the new integration, Hound HQ connected their in-room and play-area cameras directly to MoeGo’s online booking portal, allowing clients to:
- Watch live streams of their pets right where they book and manage appointments.
- Enjoy one secure, unified experience without switching apps or juggling passwords.
- Feel confident in uptime and access control. The “View Live Feed" button only appears when a pet is actively checked in, keeping privacy airtight.
This integration also lifted a major operational burden off Jake’s staff. The team no longer needed to manually send camera links or handle access permissions, freeing them to focus on what matters most: caring for pets and building client relationships.
“It’s night and day compared to our previous software experience,” Jake said. “MoeGo’s interface is light years beyond what we used before, and having everything in one place and a reliable solution for me was really really critical.”
Doubled Client Base: Transparency That Drives Growth
In less than two years, Hound HQ has doubled its client base, with much of that growth tied to reputation and referrals. Jake credits the integration’s reliability as a key reason why.
“In a lot of places, they just have a spotty camera or they say they have cameras but are broken,” Jake said. “Clients talk about it. For us, having our cameras and booking portal always working together gives pet parents confidence, and that makes all the difference.”
This consistency shows up not just in customer satisfaction but on the top and bottom line. The streamlined system has reduced service calls, increased client retention, and improved team efficiency.
For Hound HQ, transparency has become a tangible business advantage — one that clients are happy to pay a premium for.
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